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FAQs
At Lukse, we are committed to providing exceptional support to ensure your shopping experience is smooth and satisfying. Here’s how we support our customers:
Our dedicated customer service team is available to assist you with any inquiries or concerns you may have. Whether you need help with sizing, product information, or order status, we’re here to help.
If you encounter any issues while placing an order or need help with payment, our support team is ready to guide you through the process and resolve any problems.
We understand that sometimes things don’t work out as planned. That’s why we offer a straightforward returns and exchange policy. If you’re not completely satisfied with your purchase, we’re here to assist you in processing returns or exchanges.
To help you maintain the beauty and longevity of your Lukse products, we provide detailed care instructions and are available to answer any questions about product maintenance.
Our fashion experts are available to provide personalized style advice and recommendations, helping you select the perfect pieces that align with your unique style.
We value your feedback and encourage you to share your thoughts with us. Whether it’s about our products, services, or your shopping experience, we’re here to listen and improve.
*If you need assistance, don’t hesitate to contact our support team via email, phone, or live chat. We’re here to ensure that your experience with Lukse is nothing short of exceptional.
*Sometimes, orders are shipped in multiple packages to ensure quicker delivery. Rest assured, the remaining items will arrive soon. You can track your order or contact our customer support for more details.
*If your order arrives damaged, please contact our customer support team immediately. We’ll guide you through the process of returning the item and arrange for a replacement or refund as quickly as possible. Be sure to keep the original packaging and take photos of the damage to help us resolve the issue swiftly.
*.Yes, you can exchange your order! If you’re not completely satisfied with your purchase, simply contact our customer support team within the specified exchange period. We’ll assist you in selecting a new item and guide you through the exchange process. Please ensure the item is unused, with tags still attached, and in its original packaging.